CDN: headers in São Paulo (GRU) · C-69

Runbook C-69 for CDN in São Paulo (GRU). Marker xserv-c-640aea5a03fc. This page covers headers for LATAM operators, not a worldwide average.

CDN: What operators should measure

Policy for CDN is versioned as c-03. Operators measure error rate, p95 from Bogotá, and time-to-rollback — not a worldwide average. Changes land in Bogotá first, then Miami, with a hold if either region regresses.

CDN: Failure modes we actually see

Capacity notes for c-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

CDN: How this letter ties to the rest

Handoff from letter C CDN into the rest of the platform uses the same request IDs as the gateway. Runbook c-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

CDN headers C-09

Headers for c-09 carry the letter, the region (GRU) and a request id. CDN debugging in São Paulo should not require a packet capture in Santiago first.

CDN timeouts C-10

Timeouts on c-10 are tighter than the WAN RTT to Bogotá. CDN in Santiago fails fast and retries once; a third try needs a human because it is no longer a blip.

CDN regions C-11

Region names on c-11 match DNS and tickets: Bogotá / BOG, with Miami as the documented pair. CDN dashboards never say “LATAM” as if it were one RTT.

CDN docs C-12

Public docs for letter C stay aligned with identifier xserv-c-pack. Page c-12 is the CDN slice operators search before the homepage. Edits in Miami show up in São Paulo on the next publish.