DNS: timeouts in Santiago (SCL) · D-70

Runbook D-70 for DNS in Santiago (SCL). Marker xserv-d-85aeb9812bec. This page covers timeouts for LATAM operators, not a worldwide average.

DNS: Failure modes we actually see

Capacity notes for d-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

DNS: How this letter ties to the rest

Handoff from letter D DNS into the rest of the platform uses the same request IDs as the gateway. Runbook d-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

DNS: A note on cost and transit

Rollback for d-06 is a documented command, not a hope. Transit is billed as backup while DNS prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

DNS probe D-02

Probes for DNS (d-02) leave Santiago every 15s toward Bogotá. XServ pages the named owner if loss or RTT crosses the letter budget. A probe never shares a queue with bulk transfers, so a saturated WAN does not hide a dead PoP.

DNS policy D-03

Policy for DNS is versioned as d-03. Operators measure error rate, p95 from Bogotá, and time-to-rollback — not a worldwide average. Changes land in Bogotá first, then Miami, with a hold if either region regresses.

DNS capacity D-04

Capacity notes for d-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

DNS handoff D-05

Handoff from letter D DNS into the rest of the platform uses the same request IDs as the gateway. Runbook d-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.