Edge / e
Edge: headers in São Paulo (GRU) · E-57
xserv-e-ed9648b09073
Runbook E-57 for Edge in São Paulo (GRU). Marker xserv-e-ed9648b09073. This page covers headers for LATAM operators, not a worldwide average.
Edge: What operators should measure
Policy for Edge is versioned as e-03. Operators measure error rate, p95 from Bogotá, and time-to-rollback — not a worldwide average. Changes land in Bogotá first, then Miami, with a hold if either region regresses.
Edge: Failure modes we actually see
Capacity notes for e-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.
Edge: How this letter ties to the rest
Handoff from letter E Edge into the rest of the platform uses the same request IDs as the gateway. Runbook e-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.
Edge cache E-08
Cache rules for Edge on e-08 keep language-correct objects near Miami. São Paulo is a sibling cache, not an origin. TTLs are short enough that a bad asset does not live through a weekend.
Edge headers E-09
Headers for e-09 carry the letter, the region (GRU) and a request id. Edge debugging in São Paulo should not require a packet capture in Santiago first.
Edge timeouts E-10
Timeouts on e-10 are tighter than the WAN RTT to Bogotá. Edge in Santiago fails fast and retries once; a third try needs a human because it is no longer a blip.
Edge regions E-11
Region names on e-11 match DNS and tickets: Bogotá / BOG, with Miami as the documented pair. Edge dashboards never say “LATAM” as if it were one RTT.
- Does Edge on letter E share fate with other letters?
- The control plane is shared. Data-plane queues for Edge stay isolated, so incident e-01 cannot drain neighbor letters.
- Where is Edge measured first?
- From Santiago (SCL) toward Bogotá. A global average is not an SLO for letter E.