Failover: handoff in São Paulo (GRU) · F-29

Runbook F-29 for Failover in São Paulo (GRU). Marker xserv-f-50f1ef946a2f. This page covers handoff for LATAM operators, not a worldwide average.

Failover: How this letter ties to the rest

Handoff from letter F Failover into the rest of the platform uses the same request IDs as the gateway. Runbook f-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

Failover: A note on cost and transit

Rollback for f-06 is a documented command, not a hope. Transit is billed as backup while Failover prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

Failover: Why it matters on this continent

Design for Failover on letter F starts in São Paulo (GRU). Runbook f-01 keeps a single owner, a written rollback, and a traffic split that can be reversed without a global freeze. Neighbors in Santiago only take overflow after the local pool fails a health window.

Failover cache F-08

Cache rules for Failover on f-08 keep language-correct objects near Miami. São Paulo is a sibling cache, not an origin. TTLs are short enough that a bad asset does not live through a weekend.

Failover headers F-09

Headers for f-09 carry the letter, the region (GRU) and a request id. Failover debugging in São Paulo should not require a packet capture in Santiago first.

Failover timeouts F-10

Timeouts on f-10 are tighter than the WAN RTT to Bogotá. Failover in Santiago fails fast and retries once; a third try needs a human because it is no longer a blip.

Failover regions F-11

Region names on f-11 match DNS and tickets: Bogotá / BOG, with Miami as the documented pair. Failover dashboards never say “LATAM” as if it were one RTT.