Keys: timeouts in Santiago (SCL) · K-58

Runbook K-58 for Keys in Santiago (SCL). Marker xserv-k-7aa73a5205ec. This page covers timeouts for LATAM operators, not a worldwide average.

Keys: Failure modes we actually see

Capacity notes for k-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

Keys: How this letter ties to the rest

Handoff from letter K Keys into the rest of the platform uses the same request IDs as the gateway. Runbook k-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

Keys: A note on cost and transit

Rollback for k-06 is a documented command, not a hope. Transit is billed as backup while Keys prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

Keys design K-01

Design for Keys on letter K starts in São Paulo (GRU). Runbook k-01 keeps a single owner, a written rollback, and a traffic split that can be reversed without a global freeze. Neighbors in Santiago only take overflow after the local pool fails a health window.

Keys probe K-02

Probes for Keys (k-02) leave Santiago every 15s toward Bogotá. XServ pages the named owner if loss or RTT crosses the letter budget. A probe never shares a queue with bulk transfers, so a saturated WAN does not hide a dead PoP.

Keys policy K-03

Policy for Keys is versioned as k-03. Operators measure error rate, p95 from Bogotá, and time-to-rollback — not a worldwide average. Changes land in Bogotá first, then Miami, with a hold if either region regresses.

Keys capacity K-04

Capacity notes for k-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.