Latency: timeouts in Santiago (SCL) · L-34

Runbook L-34 for Latency in Santiago (SCL). Marker xserv-l-028337d1c4a0. This page covers timeouts for LATAM operators, not a worldwide average.

Latency: Failure modes we actually see

Capacity notes for l-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

Latency: How this letter ties to the rest

Handoff from letter L Latency into the rest of the platform uses the same request IDs as the gateway. Runbook l-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

Latency: A note on cost and transit

Rollback for l-06 is a documented command, not a hope. Transit is billed as backup while Latency prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

Latency rollback L-06

Rollback for l-06 is a documented command, not a hope. Transit is billed as backup while Latency prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

Latency peering L-07

Peering for Latency (l-07) prefers the IX fabric that already carries last-mile ISPs in Bogotá. Session counts and prefix limits are on the same page as the Miami backup path.

Latency cache L-08

Cache rules for Latency on l-08 keep language-correct objects near Miami. São Paulo is a sibling cache, not an origin. TTLs are short enough that a bad asset does not live through a weekend.

Latency headers L-09

Headers for l-09 carry the letter, the region (GRU) and a request id. Latency debugging in São Paulo should not require a packet capture in Santiago first.