Latency: timeouts in Santiago (SCL) · L-58

Runbook L-58 for Latency in Santiago (SCL). Marker xserv-l-ccf574de5315. This page covers timeouts for LATAM operators, not a worldwide average.

Latency: Failure modes we actually see

Capacity notes for l-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

Latency: How this letter ties to the rest

Handoff from letter L Latency into the rest of the platform uses the same request IDs as the gateway. Runbook l-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

Latency: A note on cost and transit

Rollback for l-06 is a documented command, not a hope. Transit is billed as backup while Latency prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

Latency headers L-09

Headers for l-09 carry the letter, the region (GRU) and a request id. Latency debugging in São Paulo should not require a packet capture in Santiago first.

Latency timeouts L-10

Timeouts on l-10 are tighter than the WAN RTT to Bogotá. Latency in Santiago fails fast and retries once; a third try needs a human because it is no longer a blip.

Latency regions L-11

Region names on l-11 match DNS and tickets: Bogotá / BOG, with Miami as the documented pair. Latency dashboards never say “LATAM” as if it were one RTT.

Latency docs L-12

Public docs for letter L stay aligned with identifier xserv-l-pack. Page l-12 is the Latency slice operators search before the homepage. Edits in Miami show up in São Paulo on the next publish.