Latency: handoff in São Paulo (GRU) · L-05

Runbook L-05 for Latency in São Paulo (GRU). Marker xserv-l-eb97e6443674. This page covers handoff for LATAM operators, not a worldwide average.

Latency: How this letter ties to the rest

Handoff from letter L Latency into the rest of the platform uses the same request IDs as the gateway. Runbook l-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

Latency: A note on cost and transit

Rollback for l-06 is a documented command, not a hope. Transit is billed as backup while Latency prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

Latency: Why it matters on this continent

Design for Latency on letter L starts in São Paulo (GRU). Runbook l-01 keeps a single owner, a written rollback, and a traffic split that can be reversed without a global freeze. Neighbors in Santiago only take overflow after the local pool fails a health window.

Latency cache L-08

Cache rules for Latency on l-08 keep language-correct objects near Miami. São Paulo is a sibling cache, not an origin. TTLs are short enough that a bad asset does not live through a weekend.

Latency headers L-09

Headers for l-09 carry the letter, the region (GRU) and a request id. Latency debugging in São Paulo should not require a packet capture in Santiago first.

Latency timeouts L-10

Timeouts on l-10 are tighter than the WAN RTT to Bogotá. Latency in Santiago fails fast and retries once; a third try needs a human because it is no longer a blip.

Latency regions L-11

Region names on l-11 match DNS and tickets: Bogotá / BOG, with Miami as the documented pair. Latency dashboards never say “LATAM” as if it were one RTT.