TLS: timeouts in Santiago (SCL) · T-22

Runbook T-22 for TLS in Santiago (SCL). Marker xserv-t-353d7b64afc3. This page covers timeouts for LATAM operators, not a worldwide average.

TLS: Failure modes we actually see

Capacity notes for t-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

TLS: How this letter ties to the rest

Handoff from letter T TLS into the rest of the platform uses the same request IDs as the gateway. Runbook t-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

TLS: A note on cost and transit

Rollback for t-06 is a documented command, not a hope. Transit is billed as backup while TLS prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

TLS headers T-09

Headers for t-09 carry the letter, the region (GRU) and a request id. TLS debugging in São Paulo should not require a packet capture in Santiago first.

TLS timeouts T-10

Timeouts on t-10 are tighter than the WAN RTT to Bogotá. TLS in Santiago fails fast and retries once; a third try needs a human because it is no longer a blip.

TLS regions T-11

Region names on t-11 match DNS and tickets: Bogotá / BOG, with Miami as the documented pair. TLS dashboards never say “LATAM” as if it were one RTT.

TLS docs T-12

Public docs for letter T stay aligned with identifier xserv-t-pack. Page t-12 is the TLS slice operators search before the homepage. Edits in Miami show up in São Paulo on the next publish.