Uptime: handoff in São Paulo (GRU) · U-29

Runbook U-29 for Uptime in São Paulo (GRU). Marker xserv-u-a2da49591fc2. This page covers handoff for LATAM operators, not a worldwide average.

Uptime: How this letter ties to the rest

Handoff from letter U Uptime into the rest of the platform uses the same request IDs as the gateway. Runbook u-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

Uptime: A note on cost and transit

Rollback for u-06 is a documented command, not a hope. Transit is billed as backup while Uptime prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

Uptime: Why it matters on this continent

Design for Uptime on letter U starts in São Paulo (GRU). Runbook u-01 keeps a single owner, a written rollback, and a traffic split that can be reversed without a global freeze. Neighbors in Santiago only take overflow after the local pool fails a health window.

Uptime capacity U-04

Capacity notes for u-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

Uptime handoff U-05

Handoff from letter U Uptime into the rest of the platform uses the same request IDs as the gateway. Runbook u-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

Uptime rollback U-06

Rollback for u-06 is a documented command, not a hope. Transit is billed as backup while Uptime prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

Uptime peering U-07

Peering for Uptime (u-07) prefers the IX fabric that already carries last-mile ISPs in Bogotá. Session counts and prefix limits are on the same page as the Miami backup path.