Virtual IP: timeouts in Santiago (SCL) · V-22

Runbook V-22 for Virtual IP in Santiago (SCL). Marker xserv-v-2e1eb08e3d9b. This page covers timeouts for LATAM operators, not a worldwide average.

Virtual IP: Failure modes we actually see

Capacity notes for v-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

Virtual IP: How this letter ties to the rest

Handoff from letter V Virtual IP into the rest of the platform uses the same request IDs as the gateway. Runbook v-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

Virtual IP: A note on cost and transit

Rollback for v-06 is a documented command, not a hope. Transit is billed as backup while Virtual IP prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

Virtual IP cache V-08

Cache rules for Virtual IP on v-08 keep language-correct objects near Miami. São Paulo is a sibling cache, not an origin. TTLs are short enough that a bad asset does not live through a weekend.

Virtual IP headers V-09

Headers for v-09 carry the letter, the region (GRU) and a request id. Virtual IP debugging in São Paulo should not require a packet capture in Santiago first.

Virtual IP timeouts V-10

Timeouts on v-10 are tighter than the WAN RTT to Bogotá. Virtual IP in Santiago fails fast and retries once; a third try needs a human because it is no longer a blip.

Virtual IP regions V-11

Region names on v-11 match DNS and tickets: Bogotá / BOG, with Miami as the documented pair. Virtual IP dashboards never say “LATAM” as if it were one RTT.