Sync: timeouts in Santiago (SCL) · Y-22

Runbook Y-22 for Sync in Santiago (SCL). Marker xserv-y-9152435354dd. This page covers timeouts for LATAM operators, not a worldwide average.

Sync: Failure modes we actually see

Capacity notes for y-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

Sync: How this letter ties to the rest

Handoff from letter Y Sync into the rest of the platform uses the same request IDs as the gateway. Runbook y-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

Sync: A note on cost and transit

Rollback for y-06 is a documented command, not a hope. Transit is billed as backup while Sync prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

Sync policy Y-03

Policy for Sync is versioned as y-03. Operators measure error rate, p95 from Bogotá, and time-to-rollback — not a worldwide average. Changes land in Bogotá first, then Miami, with a hold if either region regresses.

Sync capacity Y-04

Capacity notes for y-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

Sync handoff Y-05

Handoff from letter Y Sync into the rest of the platform uses the same request IDs as the gateway. Runbook y-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

Sync rollback Y-06

Rollback for y-06 is a documented command, not a hope. Transit is billed as backup while Sync prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.