Interconnect: timeouts in Santiago (SCL) · I-58

Runbook I-58 for Interconnect in Santiago (SCL). Marker xserv-i-4d0dc8a5ba05. This page covers timeouts for LATAM operators, not a worldwide average.

Interconnect: Failure modes we actually see

Capacity notes for i-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

Interconnect: How this letter ties to the rest

Handoff from letter I Interconnect into the rest of the platform uses the same request IDs as the gateway. Runbook i-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

Interconnect: A note on cost and transit

Rollback for i-06 is a documented command, not a hope. Transit is billed as backup while Interconnect prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

Interconnect timeouts I-10

Timeouts on i-10 are tighter than the WAN RTT to Bogotá. Interconnect in Santiago fails fast and retries once; a third try needs a human because it is no longer a blip.

Interconnect regions I-11

Region names on i-11 match DNS and tickets: Bogotá / BOG, with Miami as the documented pair. Interconnect dashboards never say “LATAM” as if it were one RTT.

Interconnect docs I-12

Public docs for letter I stay aligned with identifier xserv-i-pack. Page i-12 is the Interconnect slice operators search before the homepage. Edits in Miami show up in São Paulo on the next publish.

Interconnect design I-01

Design for Interconnect on letter I starts in São Paulo (GRU). Runbook i-01 keeps a single owner, a written rollback, and a traffic split that can be reversed without a global freeze. Neighbors in Santiago only take overflow after the local pool fails a health window.