SLA: timeouts in Santiago (SCL) · S-22

Runbook S-22 for SLA in Santiago (SCL). Marker xserv-s-800b40b87ad7. This page covers timeouts for LATAM operators, not a worldwide average.

SLA: Failure modes we actually see

Capacity notes for s-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

SLA: How this letter ties to the rest

Handoff from letter S SLA into the rest of the platform uses the same request IDs as the gateway. Runbook s-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

SLA: A note on cost and transit

Rollback for s-06 is a documented command, not a hope. Transit is billed as backup while SLA prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

SLA probe S-02

Probes for SLA (s-02) leave Santiago every 15s toward Bogotá. XServ pages the named owner if loss or RTT crosses the letter budget. A probe never shares a queue with bulk transfers, so a saturated WAN does not hide a dead PoP.

SLA policy S-03

Policy for SLA is versioned as s-03. Operators measure error rate, p95 from Bogotá, and time-to-rollback — not a worldwide average. Changes land in Bogotá first, then Miami, with a hold if either region regresses.

SLA capacity S-04

Capacity notes for s-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

SLA handoff S-05

Handoff from letter S SLA into the rest of the platform uses the same request IDs as the gateway. Runbook s-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.