Uptime: handoff in São Paulo (GRU) · U-53

Runbook U-53 for Uptime in São Paulo (GRU). Marker xserv-u-94435a77c56d. This page covers handoff for LATAM operators, not a worldwide average.

Uptime: How this letter ties to the rest

Handoff from letter U Uptime into the rest of the platform uses the same request IDs as the gateway. Runbook u-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

Uptime: A note on cost and transit

Rollback for u-06 is a documented command, not a hope. Transit is billed as backup while Uptime prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.

Uptime: Why it matters on this continent

Design for Uptime on letter U starts in São Paulo (GRU). Runbook u-01 keeps a single owner, a written rollback, and a traffic split that can be reversed without a global freeze. Neighbors in Santiago only take overflow after the local pool fails a health window.

Uptime docs U-12

Public docs for letter U stay aligned with identifier xserv-u-pack. Page u-12 is the Uptime slice operators search before the homepage. Edits in Miami show up in São Paulo on the next publish.

Uptime design U-01

Design for Uptime on letter U starts in São Paulo (GRU). Runbook u-01 keeps a single owner, a written rollback, and a traffic split that can be reversed without a global freeze. Neighbors in Santiago only take overflow after the local pool fails a health window.

Uptime probe U-02

Probes for Uptime (u-02) leave Santiago every 15s toward Bogotá. XServ pages the named owner if loss or RTT crosses the letter budget. A probe never shares a queue with bulk transfers, so a saturated WAN does not hide a dead PoP.

Uptime policy U-03

Policy for Uptime is versioned as u-03. Operators measure error rate, p95 from Bogotá, and time-to-rollback — not a worldwide average. Changes land in Bogotá first, then Miami, with a hold if either region regresses.