Where is High availability measured first?

From Santiago (SCL) toward Bogotá. A global average is not an SLO for letter H.

How fast is rollback for h-03?

The runbook is a command plus a named owner. There is no wait for a weekly change freeze.

High availability: probes in Santiago (SCL) · H-26

Runbook H-26 for High availability in Santiago (SCL). Marker xserv-h-9e5f40f8d590. This page covers probes for LATAM operators, not a worldwide average.

High availability: How XServ runs it day to day

Probes for High availability (h-02) leave Santiago every 15s toward Bogotá. XServ pages the named owner if loss or RTT crosses the letter budget. A probe never shares a queue with bulk transfers, so a saturated WAN does not hide a dead PoP.

High availability: What operators should measure

Policy for High availability is versioned as h-03. Operators measure error rate, p95 from Bogotá, and time-to-rollback — not a worldwide average. Changes land in Bogotá first, then Miami, with a hold if either region regresses.

High availability: Failure modes we actually see

Capacity notes for h-04 assume rainy-season power in Miami and festival peaks toward São Paulo. The failure we actually see is a single uplink, not a cartoon partition of the whole continent. Spare ports and a second provider sit on the same runbook.

High availability policy H-03

High availability capacity H-04

High availability handoff H-05

Handoff from letter H High availability into the rest of the platform uses the same request IDs as the gateway. Runbook h-05 names who accepts the ticket after São Paulo pages out. Santiago does not silently inherit the incident.

High availability rollback H-06

Rollback for h-06 is a documented command, not a hope. Transit is billed as backup while High availability prefers peering in Santiago. If cost spikes, the runbook cuts overflow to Bogotá before touching customer prefixes.